An extensively revised and updated version of the author's earlier text, necessitated by the rapid growth and changes in the industry. Provides a general introduction to computer systems, including chapters on hardware, software, setting up, and storing and retrieval of information, and describes the ways a computer can be used in library procedures. At the end of chapters there are case studie…
Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspir…