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Unselling:the new costumer experience/ Scott Stratten;Alison Kramer

Stratten, Scott - Nama Orang; Kramer, Alison - Nama Orang;

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop.rnUnselling is about the big picture: creating repeat customers, not one-time buyers. Create loyal clients that refer others, not faceless numbers. Becoming the go-to company for something, before they even need you.rnYou don't need social media, but you can be connecting with your clients socially. Your video doesn't have to be viral in front of a million people, just contagious in front of your specific market. Content, connection, engagement. It's time to separate from the pack of noise. It's time to UnSell.


Ketersediaan
H1900630Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
S 658.8 U
Penerbit
New Jersey : John Wiley And Sons., 2014
Deskripsi Fisik
vi+234hlm.;ill.;21cm.
Bahasa
English
ISBN/ISSN
9.78112E+12
Klasifikasi
658.8
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
MANAJEMEN PEMASARAN
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Pernyataan Tanggungjawab
-
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Tidak tersedia versi lain

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